Thank you for your inquiry. Our chat service hours are Monday - Friday from 8 a.m. - 8 p.m. EST. Saturday from 8 a.m. - 4:30 p.m. EST.

If you are trying within the service hours and are still seeing this message, please try again after some time.

Lock Not Working - Convertible Chest Freezer

Last updated
Save as PDF
Share
1. Share
2. Tweet
3. Share

Possible Solutions

Is the lock mechanism preventing the lid from closing?

(Style of lock may vary by model number)

To lock or unlock the freezer, you must hold the key in the lock while turning. The lock is spring-loaded, so the key cannot be left in the lock.
Clear any frost or debris build-up from lock mechanism that may be preventing the lid from closing fully.
Unlock and open the lid, close and lock again.

To lock or unlock the freezer, you must hold the key in the lock while turning. The lock is spring-loaded, so the key cannot be left in the lock.

Is the freezer level?

If the freezer is not level it could the lock to not latch correctly. Level the freezer from side to side and front to back.

If the Freezer is not level it could the lid or door to not seal properly.

CLICK HERE for more information on how to level your freezer.

Are the shelves and/or baskets out of position (on some models)?

If the baskets and/or shelves are out of the position is could cause the following:

Not allow the lid to properly close
Not allow the lid to properly open
Allow moisture and air in, potentially causing excessive frost build-up
Cause compressor to run longer to maintain temperatures
Lock to not to properly engage

Is there anything preventing the lid from closing?

Check to make sure food packages are not preventing the lock from latching correctly. Rearrange containers so that they fit more tightly and take up less space.
If your freezer was recently installed, make sure all packaging has been removed. Some packaging used to avoid damage during shipping could keep the lid from opening and closing properly. Remove any material, items, or debris from the Lid area.