Not Cooling - Top Freezer Refrigerator
Is the refrigerator located in a garage?
This refrigerator is designed for indoor, household use only. It is intended for use in a location where the temperature ranges from a minimum of 55°F (13°C) to a maximum of 110°F (43°C). Operating the refrigerator outside of the recommended temperature range may result in improper temperatures, temperature fluctuation, and/or the refrigerator to not running at peak performance.
Do the condenser coils need to be cleaned?
There is typically no need for routine condenser cleaning in a typical home operating environment. However, if the environment is particularly greasy or dusty, or there is significant pet traffic in the house, the condenser should be cleaned every 2 to 3 months to ensure maximum efficiency. Refer to the Owner's Manual for additional information on cleaning the condensers for your specific refrigerator model. Some models do not require the condenser coils to be cleaned, and a certified technician can only clean other models.
CLICK HERE for additional information on cleaning the condenser coils
CLICK HERE to watch a video
Is the cooling function turned On?
If the refrigerator is not cooling correctly, check to make sure the Refrigerator is turned on. Some Refrigerators need to be manually turned back on after a power outage or power surge. The Refrigerator could also accidentally be turned off during routine cleaning.
For Information on how to turn the Refrigerator Off and On, please see your Owner's Manual for specific information on your model.
Are the controls set correctly for the surrounding conditions?
Temperature controls are preset at the factory to the "mid setting," which should be correct for regular household use. The controls are set correctly when beverages are as cold as you would like.
- If you need to adjust the temperature, wait at least 24 hours between adjustments, and then recheck the temperature.
- To make the Refrigerator colder, adjust the control to the next higher setting. To make the Refrigerator less cold, adjust the control to the next lower setting.
- Repeat this process until the desired temperature is reached
NOTE: Since control panels vary by Refrigerator type, please see your Owner's Manual for specific information on your model.
Is the airflow control set correctly?
The Airflow control is located on the back wall of the freezer. It regulates the amount of air flowing between the freezer and refrigerator compartments. When you plug in the refrigerator for the first time, turn the Airflow control to the Recommended setting.
If you want to temporarily increase the cold airflow to a specific compartment, adjust the control. IMPORTANT: Once the performance is achieved, return the Airflow control to the Recommended setting to keep the refrigerator operating at optimum efficiency.
Is the refrigerator located next to a heat source?
It is recommended that you do not install the refrigerator near an oven, radiator, or another heat source. Doing may cause the refrigerator not to cool properly. For best performance, do not install the refrigerator behind a cabinet door or block the base grille.
CLICK HERE for more information on proper location requirements
Was the refrigerator recently Installed?
If the refrigerator was recently installed, check the following items:
- Allow 24 hours for the freezer to reach proper temperatures
- Check to make sure the freezer door is sealing properly; removing any missed packaging material or rearranging bins are needed
Are the air vents blocked?
To ensure proper temperature, you need to allow room for adequate airflow between the freezer and refrigerator compartments. Cold air enters and exits the refrigerator compartment from the freezer compartment through vents. Depending on your model, these vents are in different locations.
- Locate the vents in both the freezer and refrigerator compartments and ensure that nothing is blocking the airflow.
- If vents are blocked, airflow will decrease. Temperature and moisture issues may arise due to blocked vents.
- Items placed directly in the airflow from the freezer compartment to the refrigerator compartment may freeze. Do not place temperature-sensitive items, such as eggs and liquids, in these areas.
CLICK HERE for additional information on airflow
Has a large amount of food or beverages been added to the refrigerator?
Adding a large amount of food or beverages warms the refrigerator or freezer. It can take several hours for the refrigerator temperature to stabilize after adding a large number of warm items.
Is the room temperature hotter than usual?
The motor will run longer under warm conditions. At average room temperatures, your motor will run about 40% to 80% of the time. Under warmer conditions, expect it to run even more of the time. Do not install in a location where the temperature will fall below 55°F (13°C).
Has the door been opened often?
- Try to get everything you need out of the refrigerator at once, keep food organized, so it is easy to find, and close the refrigerator as soon as the food is removed.
- Be aware the refrigerator will warm when the door is opened often and for long periods
- Opening the door usually also allows excess moisture into the refrigerator, potentially creating frost or condensation
Is the refrigerator level?
It is important to ensure the refrigerator is level. A properly leveled refrigerator will help with the overall proper operation of the refrigerator. Check to make sure the floor under the refrigerator is level. If the floor is not level shims may need to be used to properly level the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.