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Ice Cubes are Thin or Hollow - Refrigerator

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Possible Solutions

Was the water filter recently replaced?

If the water filter was just replaced or installed, ensure the filter was installed correctly. If the water filter is not seated properly, it can cause; no or low ice production and water not dispensing properly. Try removing the water filter and re-installing it.

CLICK HERE for information on how to replace the water filter

Does your water filter need to be replaced?

It is recommended that the water filter be replaced every 6 months when the indicator light comes on, or as needed. A clogged water filter can cause several issues including reducing the amount of water being dispensed. Replacing your water filter regularly will also help reduce the number of containments in the water supply.

Is there a kink in the water supply line?

A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Do you have the correct water pressure?

Hollow or small ice cubes, along with slow is likely due to low water pressure.

Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in small ice cubes, low ice production or decrease amount of water being dispensed.

CLICK HERE for more information on using a reverse-osmosis system.

CLICK HERE for more information on getting the correct water pressure.

Was the water filter flushed?

Use a sturdy container to depress and hold the water dispenser lever for 5 seconds and then release it for 5 seconds.
Repeat the process until water starts to flow at a steady pass and all the air is out of the water line. You may discard up to 4 gallons of water during this process.

After flushing the water system, allow 24 hours for the refrigerator to cool and chill the water. Then, dispense enough water every week to maintain a fresh supply.

Do more with fresh, filtered water

Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an EveryDrop^TMwater filter, visit your local retailer or visit EveryDrop online.