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Not Dispensing Detergent

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Possible Solution

Does the dispenser need to be cleaned?

After a period of using your washer, you may find some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, remove it and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner if needed.

How to clean the dispenser drawer

Pull the drawer out until you feel resistance.
Push the two tabs downward, and then continue pulling out.
Wash in warm, soapy water using a mild detergent.
Rinse with warm water.
Air dry, or dry with a towel, then place back into the slot

IMPORTANT: Dispenser drawer and tray are not dishwasher safe.

Is the Washer level?

If the washer is not level, water can splash off the top of the basket or the load. If the washer cabinet leans too far forward, the interior basket may also seem to be shifted forward. An unlevel washer could also affect the detergent dispenser. Ensure all four front feet are installed and the washer is level front to back and side to side.