Check washer inlet hoses and water supply 

Check the household faucets to see if the hot and cold water supply lines are turned on. Make sure to open both water supply lines completely for proper fill. Verify that the inlet hoses are free of kinks. 

CLICK HERE for more information on the water inlet hoses

Is the drain hose correctly installed? 

Check the drain hose for proper installation. Use the U-shaped drain hose form on the drain hose and securely attach it to the drainpipe (standpipe) or tub. Check that only 4.5" (113 mm) of the drain hose is in the drainpipe (standpipe). Do not tape over the drain opening. The minimum drainpipe (standpipe) height requirement is 39" (99 cm).

Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe or utility sink.  

CLICK HERE for more information on how to install the drain hose

Water usage will vary 

These washers use less water than older traditional machines.  Cycles such as Heavy Duty or Bulky Items will fill with more water than the more energy-efficient cycles, such as normal.  Load size selection will also change the amount of water.

Most cycles use a spray rinse during rinse. However, if you use the Fabric Softener or Extra Rinse option, the washer will use a deep-fill rinse. Cycles are designed for specific clothing items, and using them other than instructed in the Owner's Manual may result in less than optimal performance.

Does your washer have a Water Level option?

If your model has the option to choose a water level, you can choose to have a deep water wash or auto-sensing. If you would like the machine to automatically sense the appropriate water level for the load size and type, turn the Water Level knob to the Auto Sensing setting. If you would like to add the maximum amount of water to your wash cycle, turn the Water Level knob to the Deep Water Wash setting.

NOTE: Expect longer cycle times due to extended fill times when using the Deep Water Wash option.

Are you using anti-flood devices and controls?  

It is recommended that appliances be directly connected to the water supply for optimum machine performance.

CLICK HERE for more information on using flood-safe devices

Were you using the Bulky Cycle?

Depending on the load size, the Bulky Cycle's cycle time may be longer during water fill. The Bulky Cycle (on some models) uses a series of fills while agitating. Although there may appear to be insufficient water to wash a bulky load, the washer will continue to add water while its sensors monitor the load. It could take up to 10-12 minutes to fill.

This process also increases the cleaning performance — the benefit in agitating while filling results in improved mechanical action for a wide variety of loads. The Bulky Cycle is recommended for many items (jackets, rugs, comforters, etc.), all of which have different optimal water levels for load motion, depending on load size. Executing agitation during fill improves the washer's ability to reach the optimal wash water level. During the Bulky Cycle, the fill will occasionally pause for the washer to provide additional mechanical action at various water levels.

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