Skip to main content
Live Chat

Thank you for your inquiry. Our chat service hours are Monday - Friday from 8 a.m. - 8 p.m. EST. Saturday from 8 a.m. - 4:30 p.m. EST.

If you are trying within the service hours and are still seeing this message, please try again after some time.

Product Help | Maytag

Not Draining - Washer

Possible Solutions

Is the drain hose installed correctly?

Make sure that the drain hose does not extend more than 5" (20.3 cm) into the Standpipe (Drainpipe) or laundry tub (typically up). Using the U-shape drain hose form (as described in the Installation Instructions) will provide the correct drain hose length in the drainpipe or laundry tub.

  • The drain hose cannot extend higher than 96" from the floor. 
  • Do not tape the drain hose to the drain pipe.'
  • Make sure the drain hose is not kinked or clogged.  Straighten the hose for adequate water flow.  Remove any blockage from the drainpipe or utility sink.   

CLICK HERE for more information on the drain hose installation

Do you use High-Efficiency detergent?

Use only HE High-Efficiency detergent. Always measure detergent. If you have very soft water, you may need to use less detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, resulting in very wet loads. 

CLICK HERE for more information on using HE Detergent in your washer

Flipping the detergent world on its cap.

Just flip it, squeeze it, and start your laundry cycle. With this easy squeeze, you get the right amount and the clean you want every time. 

Shop Swash® HE Ultra-Concentrated Liquid Laundry Detergent.

swash logo.png

Is the washer tightly packed or unbalanced?

Tightly packed loads may not allow the washer to spin correctly, leaving the load wetter than usual. Evenly arrange the wet load for balanced spinning. Select RINSE & SPIN to remove excess water. See your Owner's Manual for loading recommendations.

Water Heard in Tub but NOT Seen in Tub: 

Water heard in the washer but not seen is normally caused by the balance ring, which is a fluid-filled ring at the top of the tub.  As the load shifts during wash, it may become more concentrated on one side of the basket. The fluid in the balance ring shifts to the opposite side of the load to help offset the weight and keep the basket's rotation stable. The balance ring keeps the load balanced and the basket running smoothly, which allows higher spin speeds. 

If you move your washer, you may also hear the fluid inside the balance ring.


Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States


  • Was this article helpful?