Skip to main content
Live Chat

Thank you for your inquiry. Our chat service hours are Monday - Friday from 8 a.m. - 8 p.m. EST. Saturday from 8 a.m. - 4:30 p.m. EST.

If you are trying within the service hours and are still seeing this message, please try again after some time.

Maytag Appliances

Not Cleaning Clothing


Possible Solutions

Have you performed the "Clean Washer" cycle, or has the "Clean Washer" light come on? 

Run the Clean Washer cycle every month to maintain washer freshness. This procedure helps keep odors  and residue from developing in your washer. The Clean Washer cycle uses higher water volumes in combination with affresh®​ washer cleaner or liquid chlorine bleach to thoroughly clean the inside of the washer.

Unload washer as soon as cycle is complete.

affresh® cleaners are available at many retailers. Find one here.

CLICK HERE for more information on the using the "Clean Washer" cycle

Was fabric softener used?

Measure fabric softener to avoid staining or graying that occurs with excess use. Dilute fabric softener and add to the rinse portion of a cycle only. Adding fabric softener to the wash water will cause staining. Do not drip fabric softener on clothes. When washing smaller loads, be sure to use the correct amount of fabric softener appropriate for the load size. Using too much fabric softener on smaller loads will cause discoloration on clothing.

CLICK HERE for more information on Using Fabric Softener

Was liquid chlorine bleach used?

Follow the garment and the chlorine-bleach manufacturers' directions for proper use. Undiluted bleach will damage any fabric it touches. The damage appears as rips, holes, tears or color loss and may not show up until several washings later. To avoid spilling, use a cup with a pouring spout. Do not let bleach splash, drip, or run into the washer basket. Always measure liquid chlorine bleach, do not guess. Do not use more than the manufacturer's recommended amount for a full load. Use less with a smaller load size. Do not place load items on top of the bleach dispenser when loading and unloading the washer (on some models).

NOTE: To avoid accidental bleach spotting, we suggest, wiping down the bleach dispenser and surrounding area after dispensing. 

Was the correct wash temperature selected and the hoses connected correctly?

  • If warmer water temperatures are safe for the fabrics being washed, use hot or warm washes. Check the garment fabric care labels for temperature recommendations. Using the wrong temperature on certain garments can lead to discoloration. You can also use the Casual or Delicate cycle to increase the washer's water level to help reduce the chance of dye transfer.

  • Check your water inlet hoses for proper connection to the household water supply. Make sure that the hot water inlet hose is connected to the hot water supply and that the cold water inlet hose is connected to the cold water supply. Reversed inlet hoses can result in warm rinse water setting wrinkles into garments that require cold water rinses. See the Installation Instructions for details.

  • Both the hot and the cold water faucets should be connected and turned on.  Turn on the water. Check the household faucets to see if the hot and cold water faucets are turned on. Make sure to open both faucets completely for proper fill.

Do you have hard water and was the correct amount of detergent used?

Detergent works by attaching to soils and carrying them away. Detergent also softens hard water, which makes soil removal easier.Ensure you are using a HE detergent and following the HE detergent manufacture's recommended detergent amount (see back of bottle/container). HE detergent is specifically made to help reduce dye transfer.

CLICK HERE for more information on detergent use

Were like colors washed together and the washer unloaded promptly?

Sort loads before laundering. Separate dark load items from lights and whites. Mixing different colors may result in dye transferring to the lighter-color items, giving them a dingy appearance.

CLICK HERE for more information on Proper Sorting

affresh® cleaners are available at many retailers. Find one here.



Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-344-1274 or click below to schedule an appointment.



  • Was this article helpful?