Are the hot and cold water supply hoses reversed?
Check your water inlet hoses for proper connection to the faucets. Make sure the hot-water inlet hose is connected to the hot-water faucet and that the cold-water inlet hose is connected to the cold-water faucet. Reversed inlet hoses can result in warm rinse water setting wrinkles into garments that require cold-water rinses. Attach hot water hose to hot water inlet valve marked with a red ring. Screw coupling by hand until it is snug. Use pliers to tighten couplings an additional two-thirds turn. Repeat with cold water inlet valve. See the Installation Instructions for details.
Were you washing a large load or increased the Soil Level?
To reduce tangling and twisting, the load items need to tumble freely in the washer. You may need to reduce your load size. Using the correct cycle type for the type of load being washed will also help reduce tangling.
Soil Level (wash time) is preset for each wash cycle. As you touch the Soil Level pad, the cycle time (minutes) will increase or decrease in the Estimated Time Remaining display and a different wash time will appear. Select the most suitable setting for your load. For heavily soiled items, select Extra Heavy Soil Level for more wash time. For lightly soiled items, select Light Soil Level for less wash time.
Using a lighter soil level setting will help reduce tangling and wrinkling.
Were you using the correct spin speed?
This washer automatically selects the spin speed based on the cycle selected. The preset speeds can be changed. Not all spin speeds are available with all cycles. Faster spin speeds mean shorter dry times, but may increase wrinkling in your load. Slower spin speeds mean less wrinkling, but will leave your load more damp.
Please note that that washer allows you to select a "no spin" option on some loads.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-344-1274 or click below to schedule an appointment.