Are you using HE High Efficiency detergent?
Use of non-HE detergent can cause a film residue, which can result in odor or smell. Always use the detergent manufacturer's recommended amount of detergent.
CLICK HERE for more information on using HE detergent
Have you run a monthly washer maintenance cycle?
Run the Clean Washer cycle every month to maintain washer freshness.
CLICK HERE for more information on the "Clean Washer" cycle
Have you cleaned the door seal?
CLICK HERE for more information on cleaning the door seal
Do you leave the door open after each use?
The washer has a tight seal to avoid water leaks. To avoid odors, leave the door open to allow the washer to dry between uses.
CLICK HERE for more information on washer door and freshness
Are you using the FanFresh® option? (certain models)
With the washer on, press to activate the FanFresh® option.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-344-1274 or click below to schedule an appointment.