Has the protective film been removed from the Control Panel?
Remove the clear protective film from the Control Panel by lifting film with fingernail at one corner.
Note: There may be more than one layer of protective film.
If you believe your product is in warranty, please contact us at 1-800-344-1274.
If you believe your product is out of warranty, service is not available for your countertop microwave. The cost of replacement parts and labor for a repair are often more than the cost of a new microwave. Use the menu above to shop for a new countertop microwave oven.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-344-1274 or click below to schedule an appointment.