Is the lock mechanism preventing the door or lid form closing?
(Style of lock may vary by model number)
- To lock or unlock the freezer, you must hold the key in the lock while turning. The lock is spring loaded, so the key cannot be left in the lock.
- Clear any frost or debris build up from lock mechanism that may be preventing door or lid from closing fully.
- Unlock and open the door or lid, close and lock again.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-344-1274 or click below to schedule an appointment.