How is the water quality?
The quality of your ice and water will be only as good as the quality of the water supplied to your ice maker or water dispenser. Poor water quality can cause grey or discolored ice and water. Installing a water filter may help remove the minerals.
Avoid connecting the ice maker to a softened water supply. Water softener chemicals can lead to poor-quality ice. If a softened water supply cannot be avoided, make sure the water softener is operating properly and is well-maintained.
Was new plumbing recently connected or installed?
New plumbing connections, such as PVC pipes and fittings, can cause discolored or off-flavored ice. Discard the first three batches of ice and flush additional water through the water dispenser if this occurs.
Is the correct water supply line installed?
Verify that you are using one of the recommended water supply lines:
- Copper Water Supply Line
- A Water Supply Line purchased from Whirlpool
Depending on the household water supply properties and the type of supply line used by the consumer, properties in the water may cause different types of supply lines to react in different ways; this has the potential to result in bad odor or taste in the refrigeration water and ice systems.
Is the refrigerator connected to a cold water supply line?
Verify the unit has been hooked up to the cold water line. Installing the refrigerator up to the hot water line could cause discoloration in the ice cubes.
Does the ice bin need to be cleaned?
If the ice bin is not regularly cleaned, ice particles and debris can fuse to the ice cubes causing grey or discolored ice. The ice bin should be cleaned with water and a soft cloth. Ensure the ice bin is fully dry before returning it to the freezer.
Was the water filter recently replaced?
If the water filter was just replaced or installed, ensure the filter was installed correctly. If the water filter is not seated properly, it can cause; no or low ice production and water not dispensing properly. Try removing the water filter and re-installing it.
CLICK HERE for information on how to replace the water filter
Does your water filter need to be replaced?
It is recommended that the water filter be replaced every six months when the indicator light comes on or as needed. A clogged water filter can cause several issues, including low or no ice production. Replacing your water filter will also help reduce the number of containments in the water supply.
Was the water system flushed after filter installation or replacement?
Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. The air in the water system can cause several issues, including low or no ice production.
CLICK HERE for more information on how to flush the water system.
Do more with fresh, filtered water
Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an EveryDropTM water filter, visit your local retailer or visit EveryDrop online.
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