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Not Making Ice - Exisiting Installation - Top Freezer Refrigerator

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Possible Solutions

Was the water filter recently replaced?

If the water filter was just replaced or installed, ensure the filter was installed correctly. If the water filter is not seated properly, it can cause; no or low ice production and water not dispensing properly. Try removing the water filter and re-installing it.

Does your water filter need to be replaced?

It is recommended that the water filter be replaced every six months when the indicator light comes on or as needed. A clogged water filter can cause several issues, including low or no ice production. Replacing your water filter will also help reduce the number of contaminants in the water supply.

Is there a kink in the water supply line?

A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Is the ice maker turned on?

Check to make sure the ice maker is turned "on." For instructions on turning the ice maker "on" and "off," please refer to the Owner's Manual.

Is the Ice Maker jammed?

Check to ensure no ice cubes are stuck or jammed in the ejector's arm. Using a plastic utensil, remove the ice from the arm.

Was the water filter flushed?

Once the filter has been replaced, it is important to flush the water system. This process removes excess air, prepares the filter for use, and removes excess carbon. The air in the water system may cause dripping at the dispenser, small/hollow ice cubes, or a cloudy appearance in the water quality.

Use a sturdy container to depress, hold the water dispenser lever for 5 seconds, and then release it for 5 seconds. As air is removed, water may spurt from the dispenser.
Repeat the process until water starts to flow at a steady pass and all the air is out of the water line.
Continue this process (5 seconds on, 5 seconds off) until at least 1 gallon of water has been dispensed.

After flushing the water system, allow 24 hours for the refrigerator to cool and chill the water. Then, dispense enough water every week to maintain a fresh supply.

Do more with fresh, filtered water.

Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an

EveryDrop® water filter, visit your local retailer or visit EveryDrop® online.