Is it normal operation of the freezer?
The outside of the freezer may feel warm, this is normal. The freezer's design and main function is to remove heat from the contents and air inside the freezer. The heat is transferred to the room air, making the outside of the freezer feel warm.
CLICK HERE for more information on other reasons the cabinet may be warm.
Does the condenser need to be cleaned?
If the refrigerator exterior continually feels hot in these areas, check the condenser for excessive dirt or debris and clean if necessary. Airflow blocked by lint, pet hair and dirt will cause the condenser and heat loop temperature to increase.
CLICK HERE for more information on the importance of cleaning the condenser.