Skip to main content
Live Chat

Thank you for your inquiry. Our chat service hours are Monday - Friday from 8 a.m. - 8 p.m. EST. Saturday from 8 a.m. - 4:30 p.m. EST.

If you are trying within the service hours and are still seeing this message, please try again after some time.

Product Help | Maytag

Door is Not Sealing - Not Cooling - Chest and Upright Freezer

Possible Solutions

Is the freezer level?

If the Freezer is not level it could the lid or door to not seal properly.  Level the freezer from side to side and front to back so that the lid will seal properly.       

CLICK HERE for more information on how to level your freezer.

Are the shelves and/or baskets out of position?

If the baskets and/or shelves are out of the position is could cause the following:

  • Not allow the lid to properly close
  • Not allow the lid to properly open
  • Allow moisture and air in, potentially causing excessive frost build up
  • Cause compressor to run longer to maintain temperatures

Is there anything preventing the door or lid from closing?

  • Check to make sure food packages are not preventing the door or lid from closing properly. Rearrange containers so that they fit more tightly and take up less space.
  • If your freezer was recently installed, make sure all packaging has been removed. Some packaging used to avoid damage during shipping could keep the door from opening and closing properly.  Remove any material, items, or debris form the door or lid area.

Where is the freezer located?

  • Do not install the freezer near an oven, radiator, or another heat source, nor in a location where the temperature will fall below 40°F
  • Allow at least 3" (7.5 cm) of air space at the top and on both sides of the freezer and 2" (2.5 cm) between the back of the freezer and the wall. If the freezer is to be against a wall, leave extra space on the hinge side so the door can open wider.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
 

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
 

 

 

  • Was this article helpful?