Is the lock mechanism preventing the door or lid form closing?
(Style of lock may vary by model number)
- To lock or unlock the freezer, you must hold the key in the lock while turning. The lock is spring loaded, so the key cannot be left in the lock.
- Clear any frost or debris build up from lock mechanism that may be preventing door or lid from closing fully.
- Unlock and open the door or lid, close and lock again.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-344-1274 or click below to schedule an appointment.