Why is it important to ensure the doors are sealing correctly?
A freezer that is not sealing properly may lead to the following:
- Frost build-up
- Temperature fluctuation
- Door switch is unable to make contact correctly
Are food packages or beverage bottles blocking the door?
Rearrange containers so that they fit more tightly and take up less space.
Do the door gasket(s) seem dirty or sticky?
The gasket(s) needs to be cleaned regularly in order for the doors to open and close properly. Dirt and other particles can build up on the gasket surface and can cause resistance. Check the door gasket(s) regularly to ensure it is clean and free of food particles.
CLICK HERE for information on how to clean the door gasket.
Is the freezer level?
It is important to ensure the freezer is level before aligning the doors. A properly leveled freezer will help with the overall proper operation of the freezer. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your freezer.
Tips for leveling the freezer:
- Use a level to make sure the freezer is level from side to side and front to back.
- Check to make sure the floor under the freezer is also level, if the floor is not level shims may need to be used.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-344-1274 or click below to schedule an appointment.