Product Help Page
- Troubleshooting
If you are experiencing a problem with your appliance, use the troubleshooting guide below to find solutions.
Start Troubleshooting
- Product Help Articles
- Burner Not Lighting - Gas Cooktop
- Cleaning Gas Cooktop Burners and Ports
- Gas Burners are Clicking but Not Lighting
- Popping Noise from Gas Surface Burners
- Gas Burner Flame Level Incorrect
- How to Position the Burner Head and Cap
- How to Clean Burner Grates and Caps
- Downdraft Ventilation Maintenance
- How to Clean a Drip Bowl
- How to Clean a Chrome Electric Griddle
- Cleaning Ceramic Glass Cooktops
- Cleaning a Stainless Steel Cooktop
- Caring for the Control Knobs and the Control Panel
- Home Canning
- Cooktop Cleaning and Care
- Preventative Maintenance - Cooktops
- Cooktop Product Assistance
- Watch Videos
- VIDEO: Gas Burner Installation and Troubleshooting
- VIDEO: Gas Burner Installation and Troubleshooting
- VIDEO: How To Check The Gas Regulator Shut Off Valve
- VIDEO: Proper Burner Cap Placement
- VIDEO: Electric Ignition and Auto - Re-ignition on a Cooktop
- VIDEO: Cleaning the Burners
- VIDEO: Understanding Gas Surface Burners and Ignition
- VIDEO: How Gas Cooktop Burner Caps Fit
- VIDEO: Cleaning Gas Surface Burners
- VIDEO: How Gas Burners and Bases Fit
- VIDEO: Cleaning the Griddle on a Cooktop
- VIDEO: Using a Griddle
- Contact Us
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Call 1-800-344-1274 or Launch Live Chat or click below to schedule an appointment.