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Grinding or Rubbing Noise

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Possible Solutions

Grinding/Rubbing Noises:

New washers make many different noises compared to previous washers. Typically, a grinding or rubbing noise typically occurs only in the agitation/wash or spin portions of the cycle. You may hear the motor sound as the motor alternates directions. You may also hear some gear sounds. These sounds are part of the normal washer operation.

Tips for reducing noise:

The noise this washer makes could become worse if the machine is unlevel. It is important to follow the installation instructions for leveling the washer. The legs are adjustable and can easily be moved up or down.
If the washer is overloaded, it can also make a louder grinding noise. It is important that the clothes have enough room to move around freely so that the wash basket can move as well. Follow the directions in the Owner's Manual for proper loading and the amount of clothes to wash.
Check the drain pan. If you have a drain pan placed under your washer, it's possible that the tub bottom may be rubbing against the drain pan. This happens more frequently when washing heavy or bulky items. You may need to extend the leveling legs out to the maximum height to prevent this from happening.