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Product Help | Maytag

What is an F21 or F02 Error Code on a Front Load Washer

What is an F21 or F02 Error Code on my Maytag Front Load Washer?

These error codes indicate that drain times are longer than expected.

Here are some common issues:

  • Drain hose kinked
  • Drain hose clogged
  • Not using HE High Efficiency detergent

Removing the Error

Press the Pause/Cancel Button

If Pause/Cancel does not work, perform the following:

  1. Unplug the washer or disconnect the power for one minute. 
  2. Plug in the washer or reconnect the power.
  3. Re-select the cycle and press Start. 

NOTE: If the error remains on the display, and all of the other conditions above have been checked, call for service.

Is the drain hose kinked or clogged?

Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drain hose, drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for details.

Are you using HE High-Efficiency detergent? 

Always use only HE detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds, which can lead to the washer leaking, draining concerns, and/or poor rinsing performance. 

Maytag recommends using Swash® Laundry Detergent. It is designed to work in both high-efficiency (HE) and non-HE washing machines. With an 8x concentrated formula, you’ll use about a quarter of the detergent you’d need with a traditional 2x concentration detergent. It may look like a small amount, but you’ll be amazed at its effectiveness.