Is the washer level?
If the washer is not level, water can bounce off the top of the basket or the load. If the washer cabinet leans too far forward, the interior basket may also seem to be shifted forward. Ensure that the two front feet are installed, the washer is level front to back and side to side, and the lock nuts on the feet are tight against the bottom of the cabinet.
CLICK HERE for more information on proper leveling
Were you washing a large load, oversized items, or water-resistant material?
Oversized items, Water Resistant Materials, or a large, unevenly distributed load can cause water to splash off the top of the load or washer basket.
CLICK HERE for more information on proper loading
Are the inlet hoses connected to the correct port?
Verify that the cold water inlet is connected to the cold port and that the hot water inlet is connected to the hot port on the back of the washer.
Is your washer correctly loaded?
Improper loading can cause the basket to be out of alignment and cause water to splash off the tub.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.