Are you using High Efficiency (HE) detergent in your washer?
Use of non-HE detergent can cause a film residue, which can result in odor or smell. Always use the detergent manufacture's recommended amount of detergent.
CLICK HERE for more information on the importance of using HE detergent
Have you performed the "Clean Washer" cycle, or has the "Clean Washer" light come on?
Run the Clean Washer cycle every month to maintain washer freshness. This procedure helps keep odors from developing in your washer. The Clean Washer cycle uses higher water volumes in combination with affresh® washer cleaner or liquid chlorine bleach to thoroughly clean the inside of the washer.
Unload washer as soon as cycle is complete.
CLICK HERE for more information on the using the "Clean Washer" cycle
Cleans even where you can't see
affresh® cleans deep inside your appliances reaching components such as the tub, racks, pump, valves, drain, and recirculation hoses.
Cleaners are available at many retailers or can be purchased here.
Have you cleaned the dispenser drawer?
After a period of using your washer, you may find some residue buildup in the dispenser. To remove residue from the dispenser, wipe with a damp cloth and towel dry. Use an all-purpose surface cleaner, if needed.
Do you remove your clothing when the wash cycle is complete?
Always remove your clothing items as soon as possible when the wash cycle is complete. Leaving wet clothing inside the wash basket can lead to mildew, which can cause odors both in the clothing, and in the washer.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-344-1274 or click below to schedule an appointment.