Top Rack Falls Down - Dishwasher
Possible Solution
Is the rack installed correctly?
If you just received your new dishwasher or if you recently removed the rack, check to see if the wheels are engaged in the rail and the rack stopper is in the closed position. If the stopper is in the "Open" position, the rack can pull out from the rail on that side. Push the stopper back to the closed position; you will feel a click once closed.
See Removing the Top Rack from the Dishwasher for additional information.
Are you experiencing movement issues with the rack (difficulty sliding in and out)?
If the dishwasher is new, make sure that all shipping material is removed from inside the dishwasher. Also make sure that there is no debris caught in the wheels and that large objects (pans, cutting boards, long spoons, etc.) are not interfering with the movement of the rack.
Still need help? Contact us or schedule service.
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Interested in purchasing an Extended Service Plan?
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Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
United States
Canada