Is the range level? 

1. Place a standard flat rack in the oven.
2. Place level on the rack and check levelness of the range, first side to side; then front to back.
3. If the range is not level, pull the range forward until the rear leveling leg is removed from the anti-tip bracket.  
4. Follow the directions in the Owner's Manual on how to adjust the leveling legs. 

Are the racks installed correctly? 

To move a rack, pull it out to the stop position, raise the front edge, and then lift it out. 

• Position racks before turning on the oven.
• Do not move racks with bakeware on them.
• Make sure the racks are level.