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Product Help | Maytag

Door Will Not Close - Over-the-Range Microwave

Possible Solutions

Is the door latch/lock blocked? 

Ensure the door latch is not blocked.  Below are some common items that may prevent the microwave from closing or opening:

  • Packing and/or shipping material
  • Dish or bakeware. Ensure the dish is the correct size for the microwave, an oversized plate will prevent the door from closing. 
  • Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.

Is the microwave level?

Ensure the microwave was installed correctly and is properly level.  Refer to the Installation Instructions for additional information. 

Does the door contact area need to be cleaned? 

Check to make sure there is no soil build-up on the door contact area

CLICK HERE to watch a video on cleaning 

Is the packaging removed? 

  • Remove all packing material from the microwave.   
  • Be sure no packing material is blocking the door lock system.
  • Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.
Link to eCRM and proceed with resolution

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