Is the door latch/lock blocked? 

Ensure the door latch is not blocked.  Below are some everyday items that may prevent the microwave from closing or opening:

• Packing and/or shipping material
• Dish or bakeware. Ensure the dish is the correct size for the microwave; an oversized plate will prevent the door from closing. 
• Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.

Is the microwave on a level surface?

Place the microwave oven on a flat and level counter, table, shelf, or cart that will not block the opening or closing of the microwave oven door.

Does the door contact area need to be cleaned? 

Check to make sure there is no soil build-up on the door contact area.

CLICK HERE to watch a video on cleaning 

Is the packaging removed? 

• Remove all packing material from the microwave.   
• Be sure no packing material is blocking the door lock system.
• Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.

Is the microwave located on a smooth surface?

If the microwave is located on a smooth or slippery surface, the force of pushing the button or the door may cause the microwave to slide, making it hard to close.  If you notice your microwave moving or sliding while trying to close the door, try placing an anti-slip mat under the feet.