Are the surface burners making a clicking noise and failing to ignite?
If the surface burners click and fail to ignite, review the following potential causes and recommendations.
CLICK HERE for a video on Ignition and Auto Re-ignition.
Is the Control Lockout feature activated? (on some models)
Did you experience a power failure or was the appliance recently unplugged? Your appliance may have a Control Lockout feature.
The Control Lockout controls unintended use of the oven control (certain models) and surface burners. When the control is locked out, the surface burners cannot be turned on by the control knobs. “Locked” will be in the display.
When power is first supplied to the appliance, or if the appliance loses power, the surface burners will be in the Control Lockout position. The surface burners cannot be activated until power is restored to the appliance and (or) the Control Lockout is disengaged.
Typical unlock control instructions:
To deactivate the Cooktop Lock:
- Touch the lock key for 3 seconds. The indicator light will turn off, and one long tone will sound.
To activate the Cooktop Lock:
- Turn off all burners and touch the lock key for 3 seconds. When the Cooktop Lock activates, the Cooktop Lock indicator light will turn on and one long tone will sound.
If the above instructions do not Unlock the controls refer to your Use & Care Guide for instructions on checking the Control Lockout feature. If you would like to download or view appliance literature for your appliance, please visit our Manuals and Literature page.
Recently installed or re-connected to gas supply? Is this the first time the surface burners have been used?
If so, turn on any one of the surface burner knobs to release air from the gas lines.
Do all burners fail to light?
Check to see if the appliance is connected to the gas supply and the gas shutoff is turned on.
If you are not connected to gas, have a qualified gas technician connect the appliance to gas.
Is the burner wet from cleaning?
Allow the burner to completely dry. You can speed up the drying process by blowing cool air on the area using a hair dryer.
Are the cooktop burners clicking (clicking noise) when knobs are turned off?
If all burners are turned to off, you may have moisture in the switches from cleaning or a spill. Allow time for the moisture to dry. You can speed up the drying time by removing the knobs and blowing cool air from a hair blow dryer onto the knob shaft.
Is gas coming out of the burners when turned on, but burners will not light? Are the burner knobs turned to the Ignite position?
The igniter will only spark to ignite the gas when the knob is aligned to the Ignite position. You may have moisture in the burner ports from cleaning or a spill. Either allow to dry or clean according to your Use & Care Guide. You can speed up the drying time by blowing cool air from a hair dryer on the area. If you would like to download or view appliance literature for your appliance, please visit our Manuals and Literature page.
Are the burner ports clogged?
Clean clogged burner ports with a straight pin as shown below. Do not enlarge or distort the port. Do not use a wooden toothpick. If the burner needs to be adjusted, contact a trained repair specialist.
CLICK HERE for more information on cleaning burners.
Are you using a downdraft vent hood?
The downdraft vent system may affect the flame stability and cooking performance.
- To improve the burner performance, either decrease the downdraft vent blower speed or increase the cooktop burner flame setting.
Gas cooktops with flame sensing ignitions:
The downdraft vent system may disperse the flame away from the spark igniter and may cause it to continually spark while trying to reignite a burner that is already lit.
- To resolve the issue of the cooktop igniter continuously sparking, either decrease the downdraft vent blower speed or increase the cooktop flame setting for that burner.
Refer to the Use and Care Guide for specific information on setting the controls.
If you would like to download or view appliance literature for your appliance, please visit our Manuals and Literature page.