Was a gentle or delicate cycle selected?
Gentle cycles, such as Delicate and Hand wash, use slow spins to keep fabrics from stretching and wrinkling. Slow Spin cycles do not extract as much water as other cycles. To remove more water, select a cycle that uses high spin speeds. A cycle or fabric selection such as Heavy duty, Super, or Normal have higher spin speeds and will leave less water in loads. Some models will have a spin speed selector, located on the console.
Were you using HE High Efficiency Detergent?
Use only High Efficiency (HE) detergent. Always measure detergent. If you have very soft water, you may need to use less detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, resulting in very wet loads.
CLICK HERE for more information on using HE Detergent
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-344-1274 or click below to schedule an appointment.