Was the Combination Washer-Dryer just installed?
Most Combination Washer-Dryer units come from the factory with a shipping strap to hold the tub in place during shipping. This strap needs to be removed before operation.
It is important that this strap be completely removed or the unit will have vibration. There will be 2 cotter pins on the ends of the shipping strap once removed. See installation instructions for details on removing the shipping strap.
CLICK HERE for more information about removing the shipping strap
Also check that the leveling legs have been properly installed. See leveling information in the next section.
Is the Combination Washer-Dryer Level?
All four feet must be in firm contact with the floor. Depending on your model (24 inch or 27 inch) you may need to adjust the rear leveling legs, or may need to install and adjust the front legs.
Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer/dryer will reduce sound.
See installation instructions for your model to determine how the legs are installed.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Is your wash load unbalanced?
If the load is not evenly distributed in the wash basket when spinning begins, the load will create movement in the basket which will result in noise and vibration. Place the clothing in loose heaps evenly around the agitator to avoid vibration caused by an unbalanced wash load. Avoid washing single items.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-344-1274 or click below to schedule an appointment.